9. Frequently Asked Questions
Last updated: 07-10-2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
Once shipped, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, holidays, customs checks or due to carrier delays.
Where are orders shipped from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers abroad, including China.
We do this to make processing more efficient and to avoid unnecessary delays caused by extra intermediate steps.
Do you offer free shipping?
Yes, we offer free shipping within the Netherlands and Belgium.
Do you accept returns?
Yes, Bridget & Sarah offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Send us an email at:
Please include your name, order number, the reason for the return and photos if the item is damaged, defective or incorrect.
Who pays for return shipping?
For returns due to a change of mind, a different size or an unwanted item, the return shipping costs are paid by the customer.
If the approved return address is at our supplier in China, the customer is responsible for arranging and paying for the return shipment to that address.
This does not limit any rights you may have under applicable consumer protection law.
When will I receive my refund?
Once your return has been received and approved, we will process the refund to your original payment method.
Your bank, card issuer or payment provider may need extra time to process the refund.
What if my item is defective or incorrect?
Please contact us as soon as possible at:
Please include your order number, a description of the problem and clear photos.
We will assess the problem and help you with the next steps.
Contact us
For any other questions, you can contact us at:
Bridget & Sarah
Email: info@bridgetandsarah.com
Website: www.bridgetandsarah.com