2. Returns and Refund Policy
Last updated: 07-10-2026
At Bridget & Sarah, we want you to be able to shop with us with complete peace of mind.
This returns and refund policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made via www.bridgetandsarah.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, you can email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, defective or incorrect
- Any other information that may help us understand how we can help you
Our team will review your request and get back to you with the next steps.
Return approval
Please do not send any items back before contacting us.
All returns must first be approved by email by Bridget & Sarah.
If your return request is approved, we will send you the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be based in China.
Return shipping costs
For returns due to a change of mind, size changes or items no longer wanted, the return shipping costs are paid by the customer.
If the approved return address is at our supplier in China, the customer is responsible for arranging and paying for the return shipment to that address.
We recommend using a tracked shipping method. Bridget & Sarah cannot confirm or complete a return until the returned parcel has been received by the supplier or the designated return location.
Tracking required for returns
For an approved return, the customer must provide valid tracking details for the return shipment.
A refund can only be processed once the returned item has been received and confirmed by the supplier or return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may not be able to process a refund.
Condition of returned items
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Where possible, with its labels and original packaging
Items showing signs of wear, washing, use, damage, perfume, stains, make-up marks or alterations may be refused.
Items that may not be returnable
Some items may not be eligible for return due to a change of mind, including:
- Gift cards
- Final sale items, where clearly indicated
- Personal or hygiene-related items
- Items that have been worn, washed or used
- Items returned without prior approval
This policy does not limit any rights you may have under applicable consumer protection law.
Defective, damaged or incorrect items
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the problem and clear photos of the item and packaging.
We will assess the problem and work with you to find a suitable solution.
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection law.
Refund processing
Once your return has been received and approved, we will let you know by email.
If your refund is approved, the amount will be refunded to your original payment method.
Please allow for additional processing time that your bank, credit card company or payment provider may need to process the refund.
Exchanges
Depending on the situation and product availability, we may offer an exchange or another solution.
Please contact us at:
We will review your request and let you know which options are available.
Order cancellations
If you would like to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible.
Contact us
For questions about returns, refunds, exchanges or orders, you can contact us at:
Website: www.bridgetandsarah.com